Shipping Time

  • 99% of all Orders ship same day for in stock items placed before 11am PST on normal business. *Monday through Friday, excluding holidays
  • See our Warehouse Locations for estimated shipping times.
  • We will notify you within 24 business hours if any items you ordered are out-of-stock.

Delivery Time

  • Most orders are delivered within 2 to 5 business days of being placed.
  • We currently do not offer UPS Saturday Delivery.
  • UPS will not deliver packages on holidays.
  • Please click here to visit the UPS holiday schedule.

Shipping Method

  • UPS Ground, UPS 2nd Day Air, and UPS Next Day Air available for most locations.
  • We cannot ship to PO Boxes or Military APO/FPO/DPO Addresses

Payment Methods

  • Visa, Mastercard, Discover
  • Pay Pal
  • Money order/Cashier’s check
  • Check (Must wait to clear) Most of the time 5-10 Business Day’s
  • Credit cards issued outside of the USA are not accepted.
  • No COD

Exchanges

  • We do not offer direct exchanges. Instead, you must return the unwanted items and place a new order for the wanted items. Please see our Returns & Refunds policy below for instructions on the return process.

Returns & Refunds

To return an item and receive a refund:

  • You must first receive a return authorization number (RA #) from a Royal Avalon Apparel representative. Returns received by Royalavalonapparel.com without an RA # will be refused
  • To receive an RA #, contact a Customer Service representative by phone at 1-800-525-6630 If your return is approved, our representative will email you the RA # with return instructions within 2 business days or less. If your return is not approved, we will respond with a reason for disapproval within 2 business days or less.
  • Follow the return instructions in the email you received.
  • Items being returned to Royalavalonapparel.com must be returned via shipping pre-paid by the customer. Ship the return using the carrier of your choice. We recommend requesting a tracking code and shipping receipt. Royalavalonapparel.com is not responsible for packages lost in transit.
  • There is no return label, you will write the address from the email onto the package itself. Please be sure to send the items to the return address listed in the email,
  • Returns are generally processed within 2 business days. Please allow up to 10 business days for refund credits to be processed.

Please be aware that:

  • Item return claims must be made within 30 days of receipt.
  • Items that have been printed on, washed, or altered in any way are not returnable.
  • Royal Avalon Apparel does not charge any restocking fees.
  • Shipping and handling charges are not refundable.

Cancellations

  • Order cancellation can only be made before shipment.
  • Once shipment occurs, the return policy is in effect.

Backorders

  • Royalavalonapparel.com does not do backorders.
  • If an item is unavailable it will be removed from the order, and you will be notified.

 

 

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